Creator Support

[cs_content][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 50px 0px 0px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ class=”cs-ta-center” style=”padding: 0px;”][x_image type=”none” src=”https://bantanaaudio.com/wp-content/uploads/2019/01/undraw_contact_us_15o2.svg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=”” style=”max-width: 70%;margin-left: auto;margin-right: auto;display: block;”][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsla(220, 10%, 12%, 0.38)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 100px 0px 45px;”][cs_row inner_container=”true” marginless_columns=”false” bg_color=”hsla(220, 10%, 12%, 0.38)” style=”margin: -250px auto 0px;padding: 100px 0px 0px;border-radius:100%;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_prompt type=”left” title=”Have any questions? ” message=”Our live support team is available 24/7 and should respond to all inquiries within a few hours.” button_text=”Chat with Us” button_icon=”meanpath” circle=”false” href=”#” href_title=”” target=”” class=”card” style=”margin-bottom: 1.5em;”][x_prompt type=”left” title=”Difficulty Submitting Products?” message=”If you are having trouble submitting sound packs, feel free to email them to our support team. We will set them up within 48 hours.” button_text=”Chat with Us” button_icon=”location-arrow” circle=”false” href=”#” href_title=”” target=”” class=”card” style=”margin-bottom: 1.5em;”][x_prompt type=”left” title=”How Can I Request an Early Payout.” message=”Early payout requests can be made before the end of the month, either contact a team member through the live chat or send us an email.” button_text=”Chat with Us” button_icon=”location-arrow” circle=”false” href=”#” href_title=”” target=”” class=”card” style=”margin-bottom: 1.5em;”][x_prompt type=”left” title=”Why Are My Products Still Pending?” message=”Products can remain pending for a variety of reasons. If your product has been pending for more than 7 days we encourage your to contact our support team. Always use high quality artwork and audio demos to ensure a quick release.” button_text=”Chat with Us” button_icon=”location-arrow” circle=”false” href=”#” href_title=”” target=”” class=”card” style=”margin-bottom: 1.5em;”][x_prompt type=”left” title=”Do i have to show all the samples within my Sound Pack?” message=”Of course not! If you wish for your products to not appear with single sample selection, please inform our team and we will make sure their is only one audio demo.” button_text=”Chat with Us” button_icon=”location-arrow” circle=”false” href=”#” href_title=”” target=”” class=”card” style=”margin-bottom: 1.5em;”][x_prompt type=”left” title=”What files should i upload for my Sound Pack?” message=”Please make sure that you upload a zip file containing your audio files, project files, etc…” button_text=”Chat with Us” button_icon=”location-arrow” circle=”false” href=”#” href_title=”” target=”” class=”card” style=”margin-bottom: 1.5em;”][/cs_column][/cs_row][/cs_section][/cs_content]